Terms & Conditions
Liability
Seasick Threads is not liable for any losses or damages caused by this website or any website linked to or from this website. We reserve the right to refuse any order without giving reason. Upon cancellation of an order we will make all reasonable attempts to contact you using the details provided. All received monies will be refunded using the method received.
Shipping & Delivery
Certain factors such as order size, weight and shipping address may require us to ship via another method. Seasick Threads reserves the right to change your shipping method in these cases and will provide tracking details for the new carrier once shipped.
The delivery times provided by Seasick Threads are estimates only. Seasick Threads will not be held accountable for late deliveries or loss or damage relating to late deliveries.
In the event that multiple items are ordered, part deliveries may be made. All reasonable attempts to notify you will be made using the details you provided.
Refunds & Returns
Free returns are offered to orders over $50 to an Australian address only & for international orders over $150. If in any circumstance you pay for return shipping Seasick Threads will not reimburse postage costs – all Free Returns must be organised through Seasick Threads
Returns must be in as new condition with tags attached unless faulty and a refund will not be issued until the returned item has be delivered back to Seasick Threads. We recommend sending returns via registered post as we do not accept responsibility for lost items. Returns must be made within the timeframe 30 days.
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Any items returned damaged or soiled (unless faulty) will be the responsibility of the customer to retrieve. Seasick Threads will not pay to return these items to you.
Change Of Address
The shipping address for your order is shown in the checkout and on your order confirmation and shipping confirmation emails. In the event that an incorrect address was entered, address changes can only made until the order begins processing. Seasick Threads cannot accommodate all address change requests.
Seasick Threads takes no responsibility for orders shipped to an incorrect or invalid address and is not liable for any loss associated.
International Customs Charges
Some orders may incur a customs or import duty charge. Seasick Threads do not have any control over these charges or are unable to advise what they will be, as it is based on your own countries regulations & compliances. For further information, please contact your local customs office.
All charges are to be paid by the customer on delivery of order. Orders cannot be returned to sender and Seasick Threads will never pay these customs charges on your behalf. If you refuse to pay these charges your parcel may be abandoned, and Seasick Threads will not be held responsible for any loss of funds as a result of this occurrence. We cannot mark International orders as a gift in order to bypass or reduce any customs fees. This is an illegal practice and as an established business we will not do this.
Pricing
Prices are subject to change without notice. There may be duties and taxes added to your package by the destination country. You will be responsible for these upon delivery and are not included in your order total. All credit cards are charged in Australian Dollars. Non-Australian currency figures are all approximations based on an exchange rate
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Sizes & Time Frame
All sizes on the website are for surf boards (max width of 25 inches) and body boards only. Due to fabric sizes, SUP and other larger bags are not included in our pricing. If a SUP and or are larger than 25 inches board bag is ordered a full refund will be carried out or the offer of a larger bag will be made but there will be additional costs.. As all orders are made to order please allow up to 4/6 weeks for your board bag to be made. We aim to have them made sooner (approx. 10 business days) but as we are not a mass producing factory, things take time when we are busy with orders.
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